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Draft: this page still has items waiting on legal review (marked TODO). Don't rely on it yet.

Terms of use

Last updated: 27 October 2026

These terms are the agreement between you and Petory (ABN 86 198 789 989) ("Petory", "we") for using the Petory app and website. By creating an account, you agree to them and to our privacy policy.

Your account

TODO (legal review): minimum age to create an account. Keep your password private. You're responsible for what happens under your account. You can delete your account at any time in Settings › Delete account.

Your content

You own the photos, videos, records and messages you add to Petory. You give us permission to store them and show them to the people you share them with, only so that we can run Petory for you. That permission ends when you delete the content or your account. Pets you leave shared with others when you delete your account are the exception: those stay with those people as a read-only copy.

Rules for using Petory

Petory is for families and friends caring for their pets. We have zero tolerance for objectionable content or abusive users. You must not:

  • post or send anything illegal, hateful, harassing, sexually explicit, violent or threatening
  • post content that shows animal cruelty
  • bully, impersonate or harass anyone, or share someone else's private information without their permission
  • send spam or scams, or use Petory to advertise without our permission
  • try to access other people's accounts or data, or interfere with how Petory works

You can report content or a person from the app, and you can block anyone. We review reports within 24 hours. We may remove content, and suspend or close accounts, that break these rules.

Pawsley and health information

Pawsley, our in-app assistant, and anything else in Petory give general information only. They are not veterinary advice and not a substitute for a vet. In an emergency, contact your vet or an emergency vet clinic straight away. For suspected poisoning, call the Animal Poisons Helpline on 1300 869 738. AI answers can be wrong, so check anything important with your vet.

Plans and payments

Petory is free during the beta. When paid plans launch:

  • Prices will be in Australian dollars and will include any GST.
  • Before you buy, we'll show exactly what each plan includes and how much it costs.
  • Subscriptions bought in the iPhone or Android app are billed by Apple or Google. They renew automatically at the end of each period until you cancel.
  • You can cancel at any time in your App Store or Google Play subscription settings. Your plan stays active until the end of the period you've paid for.
  • If your plan ends or you go over your storage, we won't silently delete your photos. We'll warn you first and give you time to download them or change plans.

Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. TODO (legal review): limitation of liability wording.

Changes and ending

We may update these terms. If a change is significant, we'll tell you in the app before it takes effect. You can stop using Petory and delete your account at any time.

Contact

Questions about these terms: hello@petory.au. TODO (legal review): governing law (state or territory).